Full Gorgias implementation, channel configuration, and migration from legacy helpdesks, which are built around how your support team actually works.
GORGIAS
Turn Support Into a Growth Engine
As a core partner, Gorgias plays a critical role in how we design and build customer experiences that resolve faster, convert higher, and scale without breaking.
A Partnership Built on Efficiency
Our partnership with Gorgias goes beyond helpdesk setup and ticket routing. We work closely with their platform to design, implement, and optimize customer support operations that are fully connected to your Shopify ecosystem.
From automation rules to AI-powered resolution, we ensure Gorgias is not just installed, but actively driving faster response times, lower support costs, and higher customer satisfaction.
KEY BENEFITS
Why We Choose Gorgias
Gorgias is the leading customer experience platform purpose-built for ecommerce. It gives brands a unified view of every customer conversation, with the automation and AI to resolve issues faster across every channel.
Every customer conversation in one place
AI and automation that scale support
Shopify data on every ticket
WHAT WE DELIVER
What We Build with Gorgias
We design Gorgias implementations that are aligned with your support team, your customers, and your growth goals. Every workflow, automation, and integration is intentional and performance-driven.
Macros, automation rules, and AI-powered responses designed to deflect repetitive tickets and free your team to focus on higher-value conversations.
Ticket routing, SLAs, and team workflows are built to match your business, so the right conversation reaches the right person at the right time.
Clean Shopify-to-Gorgias data flow, custom integrations, and connections across your stack so every ticket carries the full context of the customer.
MANAGED SERVICES
Your Gorgias Program, Run by Specialists
Gorgias performs at its best when its rules, macros, and AI keep up with the business. New products, new policies, new ticket patterns — they all require the program to evolve. Our managed service runs Gorgias day-to-day, so it keeps deflecting, resolving, and scaling instead of slowly drifting out of sync.
AI Agent configuration
Tone, channels, guidance, actions, ticket tagging. Help Centre articles written. Shopify actions for order tracking, cancellations, returns. QA every response.
Helpdesk architecture
Views, sections, ticket fields, tagging hierarchy, assignment rules. Mapped to your operations, not Gorgias defaults.
Automation & flows
Flows for order tracking, returns, cancellations, issue reporting. Order Management for customer self-service. Tickets deflected before they hit the queue.
Macros & rules
Audit existing, build new. Advanced macros with variables pulling live customer data. Rules for routing, auto-tagging, auto-closing, SLA assignment.
Help Centre
Information architecture, article writing, design, integration with Flows and Order Management. The foundation of AI Agent accuracy.
Pre-purchase & CSAT
Intent-tagged Shopping Assistant CTAs on qualifying PDPs to capture pre-purchase questions. Support that converts buyers, not just resolves tickets.
HOW IT FITS INTO YOUR STACK
Connected to your entire customer experience
Gorgias doesn't operate in isolation. We integrate it into your broader ecosystem, connecting it with your storefront, order data, retention programs, reviews, and post-purchase experience.
This ensures every ticket, response, and resolution is informed by the full picture of the customer, not just the message in front of your agent.
RESULTS FOCUSED
Built to drive measurable growth
Our approach to Gorgias is grounded in outcomes. We focus on the metrics that matter most to your business.
Book a discovery call
Ready to build what's next for your business? Let's make it happen together.
Tell us about your project and we'll be in touch.