FAQ & Support

Frequently asked questions about our affiliate/partner program, information about referrals & payouts.

 

Frequently used terms

Affiliate(s): Applicant who have registered to the Molsoft Affiliate Partner program and have accepted the Affiliate Partner terms agreement to promote any of Molsoft’s apps.

Partner(s): Shopify experts and partners who have registered to the Molsoft Affiliate Partner program and have accepted the Affiliate Partner terms agreement to promote any of Molsoft’s apps.

Referral(s) / Lead(s) / install(s): Customer who has installed any of Molsoft’s apps within a 45 days period after having clicked your personalized referral link for the installed app.

Converted: Once a referral/ lead/install makes its first payment to Molsoft for the app you referred them.

Payout(s): Amount of money that will be paid out for that month.

Pending payout(s): Amount of money that will be paid out in next payout or when payout reaches the minimum payout amount.

Personalized referral link: Link to our apps install pages or Shopify app store pages that contain a customized ID referring to you so we can track installs you have generated to pay you accordingly. These links are sent within the “Welcome Abroad” email.

Merchant: Customer who has installed one of Molsoft’s app.

How do I start?

Just share any of the personalized links sent to you within the Welcome Aboard email. When a merchant clicks the link and installs the app, the referral will be registered and show up in the summary emails sent to you as referrals.

When the merchant pays for the app you referred them to (either one-time or recurring), then the referral will change status to converted referrals, and you will see the amount earned.

How do I know I’m referring installs?

You will receive weekly and monthly summaries by email in which you will be able to see precisely how many installs you have referred.

How do I know my referred installs converted to paying installs?

You will receive weekly and monthly summaries by e-mail in which you will be able to see exactly how many of your referred installs have converted to paying installs.

What if a merchant is referred by my link but installs the app later on? 

No worries we got you covered! A 45 days cookie will be placed on the merchant browser, so if they come back within 45 days and install the app (using the same browser), then the referral will still be registered to you.

When do I get paid?

Your pending payout will be paid once per month, on the 22nd of the following month if it has reached the minimum payout amount of 25$. If your pending payout is under 25$ it will keep accumulating until it reaches the minimum payout amount then will be paid on the 22nd of the following month.

Example 1: If your pending payout is $25 or more last day February, you will receive that amount on the 22nd of March.

Example 2: If your pending payout is less then $25 last day February, it will keep accumulating till it reaches $25 then be paid following the logic of example 1.

All payments will be made to the PayPal address registered on your account.

Are my referrals time limited?

Absolutely not! You will keep earning referrals for as long as the merchant pays for the app you referred them to.

Still have questions?

Feel free to contact us with any questions! We will be happy to assist you.

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Send us an email: affiliate@molsoft.io

Give us a call:  1 514-532-0326

 

For more information please visit Affiliate / Partner terms agreement