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OnGoing Services

OnGoing Services

Shopify & Shopify Plus support, growth & optimization plans to maximize your digital journey and scale your commerce operations.

Customer Service

While customer acquisition is a priority for many brands, the significance of excellent customer support is often overlooked. We implement comprehensive support ticketing systems that centralize communication channels and leverage automation to enhance customer satisfaction and streamline support operations.

OnGoing Services

Optimize and elevate your business with our tailored Audit Strategy Growth Service. Our approach begins with a comprehensive audit to identify strengths, weaknesses, and untapped opportunities in your operations. Through in-depth data analysis, we uncover trends and deliver actionable insights to inform strategic decisions.


From refining marketing strategies to enhancing user experiences and streamlining operations, we work closely with you to craft custom roadmaps designed for impactful, sustainable growth. Partner with us to harness Shopify’s full potential and achieve measurable success in today’s competitive commerce landscape.

Growth (Audit & strategy)

Boost conversions and loyalty with our CX-CRO Service, designed to refine every step of your customer journey. Using business intelligence, we pinpoint growth opportunities to drive revenue, improve profitability, and enhance market positioning.


From optimizing navigation and mobile experiences to creating tailored action plans, our specialists ensure impactful changes that elevate user satisfaction. With ongoing optimization through monthly reviews, we keep your site evolving to capture new opportunities. By aligning CRO with retention strategies, we help you deliver seamless experiences that encourage repeat customers and sustained growth.

CX-CRO

Unified data enables powerful customer segmentation and targeted marketing automation, ensuring your message reaches its mark and makes an impact to fuel faster growth.

Marketing Automation

Ensure your Shopify store runs smoothly with our Web Performance Service. We handle the technical details, allowing you to focus on growing your business.


From proactive maintenance to emergency support, our team delivers a reliable and engaging customer experience. With ongoing assistance, training, and expert advice, we’re your strategic partner for long-term support and optimized performance in your commerce tech ecosystem. Stay confident knowing your store is always in capable hands.

Web perfomance

Accelerate sales by helping shoppers find items in your store within seconds. Effective search optimization and merchandising tools are pivotal for success in today's dynamic market.

Search & Merchandising

Subscriptions play a crucial role in the e-commerce landscape, fostering customer loyalty, driving revenue growth, and streamlining billing processes. Membership-driven, gated digital communities are also on the rise. A major draw is the feeling of exclusivity found in online communities, including front-of-the-line access to new product releases and exclusive drops.

Subscription & Memberships

Harness the power of social proof! Gathering reviews and leveraging loyalty and referral programs to build communities around a brand is crucial for long-term success for businesses. Molsoft implements tools that automate these processes and provides reputation management tools, streamlining review collection, enhancing your online image, boosting customer satisfaction, and driving revenue growth.

Social selling

In the fiercely competitive e-commerce landscape, personalization is key. Implementing personalized post purchase upsells, intelligent product recommendations, and dynamic bundling is a must to create engaging shopping experiences and drive sustained growth.

Upsell & Cross Sell

Code is the foundation of all your business tools. We engineer fast, secure, flexible, and scalable bespoke commerce solutions that simplify the complex needs of modern enterprises. With an esteemed technical commerce infrastructure pedigree, our development team has built the most gorgeously performant and complex solutions on Shopify Plus.

  • Seo & Data Migration
  • Platform Migration
  • Bespoke Shopify Themes
  • System Integrations
  • Custom App Development
  • Front End Development
  • Back End Development
  • Performance Enhancement
Development

Great design doesn’t just feel good, it solves problems!


We take a collaborative approach to create beautiful and functional commerce experiences that elevate your brand, convert more clients, and keep them coming for more. Let's turn your inspirations into great decisions that generate exceptional results.

  • Industry Research
  • Competitor & Ecosystem Review
  • Customer Behavior Analysis
  • User Experience [UX]
  • Wireframe & Prototype
  • Creative Design [UI]
  • Accessibility & Compliance
  • Catalog Refactoring
Design UX-UI

Grow beyond your glass ceiling by integrating all your business tools, creating a unified commerce ecosystem that streamlines your operations, unlocks unprecedented efficiency, and empowers successful brands to make data-driven decisions in real time. Here are the most popular systems our team has integrated with Shopify through pre-built or custom connectors:

  • ERP - Netsuite, Acumatica, Microsoft D365
  • POS - Lightspeed, MyPOS, Store21
  • CRM - Hubspot, SalesForce, Klaviyo
  • LMS - Thinkific, Cornerstone Saba, Docebo
  • Fulfillment - 3PLs, EDIs
  • GiveX - Omnichannel Gift Card solutions
  • Custom Systems - Homegrown business tools & legacy systems
Systems integration

Growth (Audit & strategy)

Optimize and elevate your business with our tailored Audit Strategy Growth Service. Our approach begins with a comprehensive audit to identify strengths, weaknesses, and untapped opportunities in your operations. Through in-depth data analysis, we uncover trends and deliver actionable insights to inform strategic decisions.


From refining marketing strategies to enhancing user experiences and streamlining operations, we work closely with you to craft custom roadmaps designed for impactful, sustainable growth. Partner with us to harness Shopify’s full potential and achieve measurable success in today’s competitive commerce landscape.

CX-CRO

Boost conversions and loyalty with our CX-CRO Service, designed to refine every step of your customer journey. Using business intelligence, we pinpoint growth opportunities to drive revenue, improve profitability, and enhance market positioning.


From optimizing navigation and mobile experiences to creating tailored action plans, our specialists ensure impactful changes that elevate user satisfaction. With ongoing optimization through monthly reviews, we keep your site evolving to capture new opportunities. By aligning CRO with retention strategies, we help you deliver seamless experiences that encourage repeat customers and sustained growth.

Marketing Automation

Unified data enables powerful customer segmentation and targeted marketing automation, ensuring your message reaches its mark and makes an impact to fuel faster growth.

Web perfomance

Ensure your Shopify store runs smoothly with our Web Performance Service. We handle the technical details, allowing you to focus on growing your business.


From proactive maintenance to emergency support, our team delivers a reliable and engaging customer experience. With ongoing assistance, training, and expert advice, we’re your strategic partner for long-term support and optimized performance in your commerce tech ecosystem. Stay confident knowing your store is always in capable hands.

Subscription & Memberships

Subscriptions play a crucial role in the e-commerce landscape, fostering customer loyalty, driving revenue growth, and streamlining billing processes. Membership-driven, gated digital communities are also on the rise. A major draw is the feeling of exclusivity found in online communities, including front-of-the-line access to new product releases and exclusive drops.

Social selling

Harness the power of social proof! Gathering reviews and leveraging loyalty and referral programs to build communities around a brand is crucial for long-term success for businesses. Molsoft implements tools that automate these processes and provides reputation management tools, streamlining review collection, enhancing your online image, boosting customer satisfaction, and driving revenue growth.

Upsell & Cross Sell

In the fiercely competitive e-commerce landscape, personalization is key. Implementing personalized post purchase upsells, intelligent product recommendations, and dynamic bundling is a must to create engaging shopping experiences and drive sustained growth.

Development

Code is the foundation of all your business tools. We engineer fast, secure, flexible, and scalable bespoke commerce solutions that simplify the complex needs of modern enterprises. With an esteemed technical commerce infrastructure pedigree, our development team has built the most gorgeously performant and complex solutions on Shopify Plus.

  • Seo & Data Migration
  • Platform Migration
  • Bespoke Shopify Themes
  • System Integrations
  • Custom App Development
  • Front End Development
  • Back End Development
  • Performance Enhancement

Design UX-UI

Great design doesn’t just feel good, it solves problems!


We take a collaborative approach to create beautiful and functional commerce experiences that elevate your brand, convert more clients, and keep them coming for more. Let's turn your inspirations into great decisions that generate exceptional results.

  • Industry Research
  • Competitor & Ecosystem Review
  • Customer Behavior Analysis
  • User Experience [UX]
  • Wireframe & Prototype
  • Creative Design [UI]
  • Accessibility & Compliance
  • Catalog Refactoring

Systems integration

Grow beyond your glass ceiling by integrating all your business tools, creating a unified commerce ecosystem that streamlines your operations, unlocks unprecedented efficiency, and empowers successful brands to make data-driven decisions in real time. Here are the most popular systems our team has integrated with Shopify through pre-built or custom connectors:

  • ERP - Netsuite, Acumatica, Microsoft D365
  • POS - Lightspeed, MyPOS, Store21
  • CRM - Hubspot, SalesForce, Klaviyo
  • LMS - Thinkific, Cornerstone Saba, Docebo
  • Fulfillment - 3PLs, EDIs
  • GiveX - Omnichannel Gift Card solutions
  • Custom Systems - Homegrown business tools & legacy systems

CRO Essential Guide

Discover in this Ebook an Introduction to CRO for Shopify Stores: Key Strategies to Optimize Conversions. Packed with essential tips and strategies, this guide is designed to help businesses maximize their conversion potential. 

Our Service Plans

Best suited for companies aiming to streamline and supercharge their eCommerce operations, while having a partner dedicated to this success. We handle the technical details, answer your questions, and support growth. Together, we'll elevate your business, turning visitors into loyal customers, month after month.

Self Served

Self Served

For your requests and bug management

  1. Support & Client Request
Enterprise Advanced

Enterprise Advanced

For your improvement projects

  1. Support & Client Request
  2. Dedicated Account Manager
  3. Business Intelligence Analysis + Recommendation Plan
  4. Follow-up Meetings
  5. Strategic Meetings
  6. Roadmap Management
Enterprise Plus

Enterprise Plus

For your growth and conversion projects

  1. Support & Client Request
  2. Dedicated Account Manager
  3. Business Intelligence Analysis + Recommendation Plan
  4. Follow-up Meetings
  5. Strategic Meetings
  6. Roadmap Management

What We Do

Molsoft is a commerce + technology company, and a Shopify Plus certified integration and service partner. We empower forward-thinking retailers and their teams move faster and more efficiently by crafting enterprise-level solutions, and building performant and flexible commerce infrastructures.

Some of our clients

Take a peek at how we collaborate with clients to accelerate their success.

Innovative Friends

We partner with industry leaders to ensure our clients are always at the cutting edge of e-commerce and unlock their full potential.

Shopify Plus Klaviyo
Yotpo
Fast Simon
Rewind
Algolia
RebuyGorgias
Review.io
Give X
Recharge
Videowise
Shopify Plus Klaviyo
Yotpo
Fast Simon
Rewind
Algolia
RebuyGorgias
Review.io
Give X
Recharge
Videowise
Shopify Plus Klaviyo
Yotpo
Fast Simon
Rewind
Algolia
RebuyGorgias
Review.io
Give X
Recharge
Videowise