HEC Montréal

In its commitment to maintaining high service standards, HEC Montréal ED identified opportunities to improve its enrollment management system. While the previous platform met needs for years, changing technology requirements and an increase in corporate groups highlighted the importance of optimizing key features. For instance, the enrollment process could be streamlined to create a more user-friendly experience, both for individual users and companies managing multiple participants. Integrating ERP and CRM systems was also recognized as an opportunity to reduce redundant administrative tasks. With Molsoft’s collaboration, HEC Montréal ED was able to reimagine and modernize these key processes while staying committed to providing participants with an uncompromising experience.

Molsoft proposed a tailored solution, migrating HEC Montréal ED’s platform to Shopify Plus. Shopify Plus's capacity to handle over 10,000 transactions per minute resolved a major issue in course registration, enabling individual and corporate clients to sign up for multiple courses in a single transaction.

To ensure platform security and integration with HEC Montréal ED’s internal systems, Molsoft relied on Shopify Plus’s PCI DSS Level 1 and SOC2 Type 2-compliant hosting, securing all data—a key requirement for HEC Montréal ED as a public institution handling sensitive information. Additionally, Shopify Plus is highly versatile and designed to integrate with various external systems, offering an ideal base for HEC Montréal ED’s needs. A key feature of the solution was a customized enrollment process. Beyond a typical e-commerce transaction, the platform allows purchasers to register themselves or designate participants for specific courses, with participant information stored as metadata attached to each course order. This metadata integrates seamlessly with HEC Montréal ED’s existing systems, creating a smooth data flow for resource planning. This innovation enables businesses to register multiple employees in one step, simplifying large-scale enrollments and reducing administrative effort.

To go further, Molsoft developed a custom API to facilitate smooth integration between Shopify Plus and HEC Montréal ED’s Oracle Peoplesoft system used for resource management. Salesforce, the customer relationship management (CRM) system, was integrated via a modified connector that transmits participant information in addition to purchaser details. This created a seamless data flow between the e-commerce platform and HEC Montréal ED’s ERP and CRM systems, significantly reducing manual work and enhancing operational efficiency. With this integration, HEC Montréal ED's internal teams can now access real-time data, allowing for better decision-making and streamlined processes. Another critical element was the custom discount system. Molsoft implemented a feature that automatically applies discounts based on information entered by the purchaser, such as employer and employee number. This allowed HEC Montréal ED to offer tailored rates to employees of partner organizations without needing manual entry or promotional codes. This was particularly important given the scale of HEC Montréal ED’s corporate partnerships, where managing thousands of individual promo codes would have been impractical. The UX/UI redesign was equally crucial to the project. Molsoft developed a custom theme that integrated HEC Montréal ED’s branding while ensuring an intuitive user experience. Navigation was simplified through enhanced filtering options, and the checkout process was made flexible to accommodate a variety of needs, from individuals purchasing a single course to companies enrolling large groups.

The transformation of HEC Montréal ED’s platform was a success, providing a user-friendly, efficient, and scalable solution. The new system not only met but exceeded the institution's expectations, allowing smooth participant registration, automated corporate client discounts, and secure integration of all internal systems. Molsoft’s expertise in custom integrations, including Salesforce and Oracle Peoplesoft, enabled seamless communication between all systems, minimizing manual tasks and improving data accuracy. The project was completed with a collaborative and structured approach, ensuring alignment among all stakeholders throughout the process. The result is a platform that positions HEC Montréal ED as a leader in digital innovation, fully equipped to handle the complexities of modern e-commerce for educational institutions.