Molsoft logoMolsoft

Customer Service

While customer acquisition is a priority for many brands, the significance of excellent customer support is often overlooked. We implement comprehensive support ticketing systems that centralize communication channels and leverage automation to enhance customer satisfaction and streamline support operations.

Project Based

Replatform to Shopify Plus & Scale with no limitations. We provide seamless turnkey migration services from legacy enterprise platforms like Adobe Commerce (Magento), BigCommerce, WooCommerce, SalesForce, and others to reduce the Total Cost of Ownership (TCO) of your commerce technologies, and increase your team autonomy. Molsoft enables you to do more, for less!

  • Organization change management
  • Content & historical data migration
  • SEO & URL redirection plans
  • Shopify Plus design & development
  • System integrations
  • Platform training
  • Tailored QA & launch plans

Great designs don’t just feel good; they solve problems! We take a collaborative approach to understanding your vision and creating beautiful, functional commerce experiences that elevate your brand, convert more clients, and keep them returning for more.

  • Audits (Creative, UX, Content)
  • Accessibility & Compliance
  • Information Architecture
  • User Behavior Research
  • User Testing & Surveys
  • User Navigation
  • Wireframes & Journey mapping
  • Mobile First & Responsive Design
  • User Experience (UX) Design
  • User Interface (UI) Design
  • Ideation Workshops

Grow beyond your glass ceiling by integrating all your business tools, creating a unified commerce ecosystem that streamlines your operations, unlocks unprecedented efficiency, and empowers successful brands to make data-driven decisions in real time. Here are the most popular systems our team has integrated with Shopify through pre-built or custom connectors:

  • ERP - Netsuite, Acumatica, Microsoft D365
  • POS - Lightspeed, MyPOS, Store21
  • CRM - Hubspot, SalesForce, Klaviyo
  • LMS - Thinkific, Cornerstone Saba, Docebo
  • Fulfillment - 3PLs, EDIs
  • GiveX - Omnichannel Gift Card solutions
  • Custom Systems - Homegrown business tools & legacy systems

An Omnichannel Commerce ecosystem is great, but a Unified Commerce platform is better. Streamline inventory management with a single source of truth for every product in-store and online.

  • Retail requirements analysis
  • Organization change management
  • Hardware systems planning
  • Implementation strategy & planning
  • Devices setup and MDM
  • Onsite implementation & training
  • POS System setup & launch

Innovation brings opportunities to customize the experience to a whole new level. Deeply rooted in the Shopify ecosystem, our team bends platform limitations to engineer performant, flexible, secure, and scalable architectures. We empower commerce through technology to meet the most complex operational needs.

  • Bespoke Storefront Experiences
  • Custom Themes Development
  • Shopify B2B Development
  • Headless Development
  • Checkout Extensibility & Function apps
  • Custom System Integrations
  • Performance Enhancement
  • Custom & Shopify App Development
  • Composable Commerce

With over two decades of retail experience and an esteemed technical pedigree, our team knows what it takes to win in an increasingly competitive market. Our commerce and technology experts will help transform your strategic objectives into commercial successes.

  • Change Management & Capability Identification
  • Systems Architecture Evaluation
  • Tech Stack Evaluation
  • Technology Consolidation
  • Internationalization - Market, Language, currency expansion
  • Organizational Modeling
  • Customer Experience Strategy

Replatform to Shopify Plus & Scale with no limitations. We provide seamless turnkey migration services from legacy enterprise platforms like Adobe Commerce (Magento), BigCommerce, WooCommerce, SalesForce, and others to reduce the Total Cost of Ownership (TCO) of your commerce technologies, and increase your team autonomy. Molsoft enables you to do more, for less!

  • Organization change management
  • Content & historical data migration
  • SEO & URL redirection plans
  • Shopify Plus design & development
  • System integrations
  • Platform training
  • Tailored QA & launch plans

Great designs don’t just feel good; they solve problems! We take a collaborative approach to understanding your vision and creating beautiful, functional commerce experiences that elevate your brand, convert more clients, and keep them returning for more.

  • Audits (Creative, UX, Content)
  • Accessibility & Compliance
  • Information Architecture
  • User Behavior Research
  • User Testing & Surveys
  • User Navigation
  • Wireframes & Journey mapping
  • Mobile First & Responsive Design
  • User Experience (UX) Design
  • User Interface (UI) Design
  • Ideation Workshops

Grow beyond your glass ceiling by integrating all your business tools, creating a unified commerce ecosystem that streamlines your operations, unlocks unprecedented efficiency, and empowers successful brands to make data-driven decisions in real time. Here are the most popular systems our team has integrated with Shopify through pre-built or custom connectors:

  • ERP - Netsuite, Acumatica, Microsoft D365
  • POS - Lightspeed, MyPOS, Store21
  • CRM - Hubspot, SalesForce, Klaviyo
  • LMS - Thinkific, Cornerstone Saba, Docebo
  • Fulfillment - 3PLs, EDIs
  • GiveX - Omnichannel Gift Card solutions
  • Custom Systems - Homegrown business tools & legacy systems

An Omnichannel Commerce ecosystem is great, but a Unified Commerce platform is better. Streamline inventory management with a single source of truth for every product in-store and online.

  • Retail requirements analysis
  • Organization change management
  • Hardware systems planning
  • Implementation strategy & planning
  • Devices setup and MDM
  • Onsite implementation & training
  • POS System setup & launch

Innovation brings opportunities to customize the experience to a whole new level. Deeply rooted in the Shopify ecosystem, our team bends platform limitations to engineer performant, flexible, secure, and scalable architectures. We empower commerce through technology to meet the most complex operational needs.

  • Bespoke Storefront Experiences
  • Custom Themes Development
  • Shopify B2B Development
  • Headless Development
  • Checkout Extensibility & Function apps
  • Custom System Integrations
  • Performance Enhancement
  • Custom & Shopify App Development
  • Composable Commerce

With over two decades of retail experience and an esteemed technical pedigree, our team knows what it takes to win in an increasingly competitive market. Our commerce and technology experts will help transform your strategic objectives into commercial successes.

  • Change Management & Capability Identification
  • Systems Architecture Evaluation
  • Tech Stack Evaluation
  • Technology Consolidation
  • Internationalization - Market, Language, currency expansion
  • Organizational Modeling
  • Customer Experience Strategy

A Trusted Industry Leader

We foster commerce excellence by collaborating with those looking to make a difference.

Watier
Bentley
Marcelle
HEC Montreal
Oberson
Unique logo
Parmi Lifewear
Garde Malade
Naak
Opus Arts
Watier
Bentley
Marcelle
HEC Montreal
Oberson
Unique logo
Parmi Lifewear
Garde Malade
Naak
Opus Arts
Watier
Bentley
Marcelle
HEC Montreal
Oberson
Unique logo
Parmi Lifewear
Garde Malade
Naak
Opus Arts

Support & Ongoing Services

Very experienced teams with in-house resources who can troubleshoot most issues, handle the day-to-day, and are looking to invest only in specific projects and technical support but not necessarily focusing on growth.

  • Support, questions, and training
  • Urgent bugs and code fixes
  • UX/UI Web design
  • Custom features & add-ons
  • Apps & third-party integrations
  • Development & Integration (Backend / Frontend)
  • Theme updates

We understand how challenging running a successful commerce operation can be. Our team will be on hand to simplify the process, answer your team’s questions, and take as much as you want off your plate when you need it.

Visionary brands require collaborative partnerships to realize their aspirations, and we stand as such allies. Our commitment revolves around elevating your store to new heights. Turn your data into actionable insights and level up your eCommerce experience using Business Intelligence to deliver a seamless and personalized experience based on a deep understanding of your data.

  • Audits (Technology & Experience)
  • Analytics Configuration & Maintenance
  • Data-Driven Recommendations
  • Feature Definition & Prioritization
  • Customer Lifetime Value (LTV)
  • Market, Customer & Competitive Research
  • Objective & KPI Development
  • Strategic roadmaps

Growth & optimization plans available to maximize your digital journey and scale your commerce operations month after month!

Conversion Rate Optimization (CRO): Every time a user exits your site without converting, you lose revenues. We can help you identify and remove all obstacles to improve your customer journey and achieve the optimal conversion rate for your website.


Customer experience (CX) is the heart of the relationship between a business and its customers. Let’s increase your sales and deliver stronger loyalty with our CX services.

  • Customer journey mapping
  • Sales funnel analysis
  • Customer segmentation
  • Catalog refactoring
  • Rapid & Interactive Prototyping
  • Conversion, Optimization & Retention Recommendations

Deliver a powerful customer experience with an acquisition, conversion, and retention strategy aligned with your customers’ needs and expectations.

Very experienced teams with in-house resources who can troubleshoot most issues, handle the day-to-day, and are looking to invest only in specific projects and technical support but not necessarily focusing on growth.

  • Support, questions, and training
  • Urgent bugs and code fixes
  • UX/UI Web design
  • Custom features & add-ons
  • Apps & third-party integrations
  • Development & Integration (Backend / Frontend)
  • Theme updates

We understand how challenging running a successful commerce operation can be. Our team will be on hand to simplify the process, answer your team’s questions, and take as much as you want off your plate when you need it.

Visionary brands require collaborative partnerships to realize their aspirations, and we stand as such allies. Our commitment revolves around elevating your store to new heights. Turn your data into actionable insights and level up your eCommerce experience using Business Intelligence to deliver a seamless and personalized experience based on a deep understanding of your data.

  • Audits (Technology & Experience)
  • Analytics Configuration & Maintenance
  • Data-Driven Recommendations
  • Feature Definition & Prioritization
  • Customer Lifetime Value (LTV)
  • Market, Customer & Competitive Research
  • Objective & KPI Development
  • Strategic roadmaps

Growth & optimization plans available to maximize your digital journey and scale your commerce operations month after month!

Conversion Rate Optimization (CRO): Every time a user exits your site without converting, you lose revenues. We can help you identify and remove all obstacles to improve your customer journey and achieve the optimal conversion rate for your website.


Customer experience (CX) is the heart of the relationship between a business and its customers. Let’s increase your sales and deliver stronger loyalty with our CX services.

  • Customer journey mapping
  • Sales funnel analysis
  • Customer segmentation
  • Catalog refactoring
  • Rapid & Interactive Prototyping
  • Conversion, Optimization & Retention Recommendations

Deliver a powerful customer experience with an acquisition, conversion, and retention strategy aligned with your customers’ needs and expectations.

Technology Add-Ons

While customer acquisition is a priority for many brands, the significance of excellent customer support is often overlooked. We implement comprehensive support ticketing systems that centralize communication channels and leverage automation to enhance customer satisfaction and streamline support operations.

In the fiercely competitive e-commerce landscape, personalization is key. Implementing personalized post purchase upsells, intelligent product recommendations, and dynamic bundling is a must to create engaging shopping experiences and drive sustained growth.

Harness the power of social proof! Gathering reviews and leveraging loyalty and referral programs to build communities around a brand is crucial for long-term success for businesses. Molsoft implements tools that automate these processes and provides reputation management tools, streamlining review collection, enhancing your online image, boosting customer satisfaction, and driving revenue growth.

Accelerate sales by helping shoppers find items in your store within seconds. Effective search optimization and merchandising tools are pivotal for success in today's dynamic market.

Unified data enables powerful customer segmentation and targeted marketing automation, ensuring your message reaches its mark and makes an impact to fuel faster growth.

Subscriptions play a crucial role in the e-commerce landscape, fostering customer loyalty, driving revenue growth, and streamlining billing processes. Membership-driven, gated digital communities are also on the rise. A major draw is the feeling of exclusivity found in online communities, including front-of-the-line access to new product releases and exclusive drops.

While customer acquisition is a priority for many brands, the significance of excellent customer support is often overlooked. We implement comprehensive support ticketing systems that centralize communication channels and leverage automation to enhance customer satisfaction and streamline support operations.

In the fiercely competitive e-commerce landscape, personalization is key. Implementing personalized post purchase upsells, intelligent product recommendations, and dynamic bundling is a must to create engaging shopping experiences and drive sustained growth.

Harness the power of social proof! Gathering reviews and leveraging loyalty and referral programs to build communities around a brand is crucial for long-term success for businesses. Molsoft implements tools that automate these processes and provides reputation management tools, streamlining review collection, enhancing your online image, boosting customer satisfaction, and driving revenue growth.

Accelerate sales by helping shoppers find items in your store within seconds. Effective search optimization and merchandising tools are pivotal for success in today's dynamic market.

Unified data enables powerful customer segmentation and targeted marketing automation, ensuring your message reaches its mark and makes an impact to fuel faster growth.

Subscriptions play a crucial role in the e-commerce landscape, fostering customer loyalty, driving revenue growth, and streamlining billing processes. Membership-driven, gated digital communities are also on the rise. A major draw is the feeling of exclusivity found in online communities, including front-of-the-line access to new product releases and exclusive drops.

Innovative Friends

We partner with industry leaders to ensure our clients are always at the cutting edge of e-commerce and unlock their full potential.

Shopify Plus Klaviyo
Yotpo
Fast Simon
Rewind
Algolia
RebuyGorgias
Review.io
Give X
Recharge
Videowise
Shopify Plus Klaviyo
Yotpo
Fast Simon
Rewind
Algolia
RebuyGorgias
Review.io
Give X
Recharge
Videowise
Shopify Plus Klaviyo
Yotpo
Fast Simon
Rewind
Algolia
RebuyGorgias
Review.io
Give X
Recharge
Videowise

Results Matter

Our team of dedicated Shopify specialists spent years crafting the perfect process to launch projects on Shopify. If it can be done on the platform, we know the most efficient way to achieve your goals.

In-depth workshops meticulously designed to define a project scope and identify potential risks. This phase is the cornerstone of our collaboration, laying a solid foundation for your project and setting it up for success. Proper discovery ensures we deliver your project on time and on budget.

Commerce is everywhere, and great designs solve problems. We take a user-centric, collaborative approach to create beautiful, functional commerce experiences that elevate your brand and increase customer loyalty.

Code is the foundation of all your business tools. We engineer fast, secure, flexible, and scalable bespoke commerce solutions that simplify the complex needs of modern enterprises.

Bringing projects to life. Content, text, images, videos, third-party apps, data migration, followed by a thorough review and testing on multiple browsers and devices to ensure it meets all requirements.

A detailed strategy outlines steps and activities to complete before, during, and after the go-live. Backed by our extensive experience in launching numerous projects, we ensure a smooth and successful launch.

Launching a new commerce platform is not the end of the adventure but the beginning of great partnerships. We work as an extension of your team to continuously optimize your platforms and maximize your success.

In-depth workshops meticulously designed to define a project scope and identify potential risks. This phase is the cornerstone of our collaboration, laying a solid foundation for your project and setting it up for success. Proper discovery ensures we deliver your project on time and on budget.

Commerce is everywhere, and great designs solve problems. We take a user-centric, collaborative approach to create beautiful, functional commerce experiences that elevate your brand and increase customer loyalty.

Code is the foundation of all your business tools. We engineer fast, secure, flexible, and scalable bespoke commerce solutions that simplify the complex needs of modern enterprises.

Bringing projects to life. Content, text, images, videos, third-party apps, data migration, followed by a thorough review and testing on multiple browsers and devices to ensure it meets all requirements.

A detailed strategy outlines steps and activities to complete before, during, and after the go-live. Backed by our extensive experience in launching numerous projects, we ensure a smooth and successful launch.

Launching a new commerce platform is not the end of the adventure but the beginning of great partnerships. We work as an extension of your team to continuously optimize your platforms and maximize your success.

Ready To Invest In Your Success? Let's Talk

How can we help you?